When it comes to keeping a Merlo telehandler performing at its best, the choice of spare parts can make a world of difference. To understand why genuine Merlo parts matter - and how Merlo UK & Ireland supports customers across the country - we sat down with Chris Lockyer, Parts Manager at Merlo UK & IRL, for an inside look at what goes on behind the scenes.
Chris: “When a customer buys a Merlo, they’re buying into a machine that’s engineered as a complete system. Over 90% of Merlo components are designed and manufactured in‑house, in the Merlo factory in Italy, and every single part is created to work perfectly with the machine it supports. That means genuine parts don’t just fit - they integrate correctly with the hydraulics, electronics and safety systems.
Using non‑genuine parts might seem cheaper upfront, but it can create real risks: reduced performance, increased wear, even safety issues. And importantly, warranty claims are invalidated if non‑genuine parts are fitted. Genuine Merlo parts protect your machine, your uptime, and your investment.”
Chris: “We’ve built our UK parts service specifically around the needs of British customers and dealers. One of the biggest strengths is our bonded warehouse here in the UK, which holds a significant stock of fast‑moving and critical components.
That means we can support machines across the country quickly, without relying solely on international shipments.”
Chris: “Speed is everything when a machine is down. Merlo UK offers fast overnight delivery to dealers across the UK, so when a customer needs a part urgently, it can be on their doorstep the next morning.
Our goal is always to minimise downtime, especially during busy seasons like harvest, housebuilding peaks, or major infrastructure projects.”
Chris: “ Our UK parts department is staffed by a highly knowledgeable and experienced team who work with Merlo machines every day. They understand the product line inside out and can advise dealers on the right parts, and technical considerations.
We’re not just order‑takers, we’re here to help keep machines running.”
Chris: “ One of the biggest advantages to Merlo ownership is the strength of our dealer network. Merlo dealers employ fully trained technicians who know these machines properly. They’re trained in our Merlo UK facility specifically to install and calibrate genuine Merlo components, ensuring the machine operates exactly as it was designed to.
Customers get peace of mind that the job is done right—and that their machine stays safe and compliant.”
👉Find your local Merlo dealer here
Chris: “There’s a huge difference in long‑term cost between genuine parts and cheaper aftermarket alternatives. Genuine Merlo parts are tested in-house to extremely high standards for durability, strength and compatibility.
That means:
A Merlo that’s been maintained using genuine parts is simply worth more - because buyers know it’s been looked after properly.”
Chris: “I’d say this: a Merlo telehandler is a premium, high‑performance machine. It deserves the components it was built to run with. Genuine Merlo parts aren’t an upgrade - they’re the standard that keeps your machine safe, reliable and performing as it should.
And with UK stock, fast delivery, trained dealers and a dedicated support team, we’re here to make sure customers get exactly what they need, exactly when they need it.”
With UK‑based stock, overnight logistics, specialist dealer technicians and a dedicated UK support team, Merlo ensures that British customers receive reliable, efficient and expert parts support. Choosing genuine Merlo parts means:
For UK Merlo owners, it’s the simplest and smartest way to protect their investment and keep their machines performing all year round.
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